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Aussie Fish Keeping
Aussie Fish Keeping offers premium live fish, plants, botanicals, and a range of aquarium essentials, conveniently delivered straight to your doorstep.
Live Fish
Botanicals
Live plants
Weekly Specials
Can we ship Live Fish to you?
*ONLY LIVE FISH AND SOME LIVE PLANTS HAVE SHIPPING REGULATIONS. DRY GOODS AND OTHER PRODUCTS CAN BE SHIPPED ANYMORE IN AUSTRALIA THROUGH NORMAL SHIPPING*
WA, TAS, NT Customers: Due to rules and regulations around bringing fish into the state customers from these states will need to email us to organizing shipping to them>
QLD, NSW, SA, VIC, ACT Customers: These states to do not any rules around bringing fish into the state. Therefore, customers from these states can order normally through our website.
What Sets Us Apart?
Aussie Fish Keeping is your premier online destination for high-quality aquarium products and exotic fish species. With a focus on locally and home-bred fish, we take pride in offering a diverse selection of healthy and vibrant aquatic life for enthusiasts of all levels. We pride ourselves on being the only aquarium store that offers premium quality products at affordable prices. Our commitment to providing top-notch customer service and unbeatable value ensures that your aquarium hobby remains enjoyable and accessible.
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FAQs
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We offer various shipping methods, including standard and express options, to suit your needs. The shipping method selected at checkout will determine the estimated delivery time and cost. Our courier is AusPost.
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DOA Eligibility
In order to be eligible for a refund or store credit due to a fish arriving dead, customers must adhere to the following guidelines:
Notification: Customers must notify us of any DOA fish within 7 hours of the confirmed delivery time as per the tracking information provided by the shipping carrier.
Visual Confirmation: Customers are required to provide clear visual evidence of the deceased fish. This may include clear photographs or videos showing the deceased fish in the unopened shipping bag or container. If the photo or video is not clear we may ask for extra footage of the fish outside of the bag.
Conditions: DOA claims will only be considered if the fish remains in its original packaging and has not been removed or acclimated to a tank environment.
Exclusions
Please note that this DOA policy does not cover the following scenarios:
DOA claims made beyond the specified notification timeframe.
DOA claims without clear visual evidence as per the provided guidelines.
DOA claims for fish that have been removed from their original packaging or acclimated to a tank environment.
Damaged, Faulty or Incorrect Goods.
We strive to provide our customers with high-quality products and excellent service. We understand that there may be instances where you may need to return an item due to it being incorrect, faulty, or damaged. Please review our refund policy below for more information on how we handle such situations:
Incorrect, Faulty, or Damaged Goods
If you receive an incorrect, faulty, or damaged item, we offer refunds or store credit, subject to the following conditions:
Notification: You must notify us of any incorrect, faulty, or damaged items within 7 days of receiving your order. Please contact our customer service team at aussiefishkeeping@gmail.com to report the issue.
Unused and Original Packaging: To be eligible for a refund for damaged or incorrect goods, the item must be unused, in its original packaging, and in the same condition as you received it.
Live Fish: Live fish cannot be returned. However, if you receive a deceased fish upon arrival (as outlined in our Dead on Arrival policy), you may be eligible for a refund or store credit for the cost of the fish.
Refund Options: For incorrect, faulty, or damaged items, you have the option to choose between a refund or store credit. Refunds will be issued for the cost of the item only and will be credited back to your original form of payment or provided as store credit for future purchases.
Change of Mind: Refunds will not be provided for items returned due to a change of mind or if you ordered the incorrect product.
Video Verification for Faulty Goods: In some cases, we may request a video to verify whether or not the product is faulty. This helps us assess the issue more accurately and expedite the refund process.
Return Authorization: No item shall be returned without prior authorization from our team. Please contact us to arrange for the return of the item and to receive instructions on how to proceed.
Contact Us
If you have any questions or concerns regarding our Dead on Arrival policy, please don't hesitate to contact our customer service team at aussiefishkeeping@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.
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If you are a customer from NT, TAS or WA and you are looking to orderlive fish or plants, please contact us and we will try and organise a delivery to you.
Contact Us
aussiefishkeeping@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.
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We currently do not offer any local pick up options. However, you can always email us and if we are free we may create an exception for a select few customers.
Contact Us
aussiefishkeeping@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.